Be prepared. Print off a copy of this information about what to do when the power goes out and keep it with your emergency supplies.
What to do during an outage
Step 1 – Before You Call
Check whether the power failure is limited to your home or business. If your neighbor's power is still on, check your circuit breaker panel or fuse box.
Step 2 – Reporting an Outage
Call Liberty Utilities at 1-800-782-2506 from your cell phone or report online using the form below. Tell us about the outage so we can send the right crews and equipment to the right location.
Step 3 – During an Outage
If the power goes off during cold weather, keep all doors closed to keep the heat inside. Have your family dress warmly and stay together in the same room or area. Even in very cold weather, the house will stay comfortable for several hours.
Keep your refrigerator and freezer closed as much as possible. The contents should be good for many hours if the door is kept closed.
Turn off all appliances, including computers and peripherals, especially those that generate heat. This helps prevent hazards or damage when service is restored.
Turn off all lights except one inside your home/business and one outside. The inside light lets you know and the outside light lets Liberty Utilities’ crews know when the power is back on.
When power has been restored, please conserve electricity in the first hours to prevent further outages on your lines. Bring up the temperature in one room of the house or in one heating zone, if you have electric space heating. We ask that you not use electric stoves and clothes dryers in the first hour after restoration.
For further information on safety and preparation in the case of power outages, see our Safety at Home, Safety at Work, Generator Safety and Outage Preparation sections.
Report An Outage
This Report an Outage form is for CALIFORNIA residents only.
If you are in another region, please click here to choose your state.