- Mike Smart, President
2011 was a transformational year for our company as we expanded our operations to include electricity, water and wastewater. Liberty Utilities better reflects the diverse utilities we operate and our new name allows us to offer expanded and improved services in the communities where we live and serve.
While we may be growing, we remain committed to providing exceptional service – delivered locally.
Will Liberty Utilities now be providing natural gas, water and wastewater services to current electric service customers?
At this time, you will continue to only receive electric services from Liberty Utilities. Our expansion into water and wastewater services is in the states of Arizona, Illinois, Missouri and Texas. We will soon expand to include natural gas service in the states of Illinois, Iowa, Missouri, and New Hampshire.
Does this name change affect me?
Your service will not be affected by this change. We will continue to provide your area with trusted electric service.
Our Customer Service phone numbers and hours of operation remain unchanged. Our Liberty Energy website has been integrated into the larger Liberty Utilities online presence. Over the coming year, you can expect to see significant improvements to our online services.
In the coming months, you will begin to see our new name and logo on our offices, trucks, invoices and signage. You will find the Liberty Utilities identity will continue to represent our core strengths and values of community, family, responsibility, quality, service and care.
Currently in your service area we provide only electric service.
Liberty Utilities is an independent water, natural gas and electric company providing local utility management, service and support to small and mid-sized communities across the United States. With more than 330,000 customers, Liberty Utilities is committed to local decision making that directly meets the needs of its customers. This means providing walk in customer service centers, creating jobs, and providing responsive and reliable service.
As a company, Liberty Utilities promotes local conservation and energy efficiency initiatives and programs for businesses and residential customers, including the low-income sector. The company measures its performance on customer experience, public and workplace safety, and service reliability. Liberty Utilities currently operates in Arizona, California, Illinois, Iowa, Missouri, New Hampshire and Texas. For more information, please visit www.LibertyUtilities.com.